Guarantee

Warranty Duration:
All our Astral Paris watches benefit from a limited warranty of 1 to 3 years (see technical sheet of each watch) from the date of purchase.

Warranty Coverage:
The warranty only covers manufacturing defects or technical problems related to the watch mechanism, including:

  • Movement dysfunction.
  • Defects in the hands, dial or clasp.

Warranty Exclusions:
Our warranty does not cover damage caused by improper use or normal wear and tear. Cases excluded from the warranty include, but are not limited to:

  • Damage caused by shock, fall or impact.
  • Scratches, damage or alterations to the watch case, bracelet, or glass.
  • Damage related to exposure to extreme temperatures, water (except for specifically waterproof watches) or chemicals.
  • Damage resulting from attempted repair by an unauthorized person.
  • Normal wear and tear of components such as batteries or the bracelet.

Conditions of application of the guarantee:
To benefit from the warranty, you will need to present a valid proof of purchase. In the event of a defect covered by the warranty, we undertake to repair or replace the watch at our discretion, at no additional cost.

Free Return:

For orders shipped to France:

If a problem occurs within 90 days of purchase , return shipping costs are entirely our responsibility. Beyond this period, shipping costs will be the responsibility of the customer, unless otherwise agreed.

For orders shipped to Europe (Germany, Belgium, Netherlands, Austria, Spain, Italy, Portugal, Poland, Romania, Greece):

If a problem occurs within 90 days of purchase , return shipping costs are entirely our responsibility. Beyond this period, shipping costs will be the responsibility of the customer, unless otherwise agreed.

Out of warranty repairs:
If repairs are required outside of the warranty, they may be carried out for a fee. Please contact our after-sales service for an estimate.

Return terms:
If a warranty-covered issue arises, please contact us directly at contact@astralparis.com to arrange a return of your watch.